TERMS AND CONDITIONS
Best price guarantee
We guarantee you the best available rate when you book a room directly with us through our website, via telephone or email. If you find a lower publicly available rate (“Lower Rate”) elsewhere within 24 hours of making your booking, we will match the lower rate, subject to the following terms and conditions:
1. Reservations must be made through our website, telephone or email.
2. The Lower Rate must be for the same type of room, the same dates and length of stay, same number of guests, with a similar view or room size, same designation as either cancellable or non-cancellable, same advance purchase policies and the same terms and conditions governing the room rate.
3. You must submit your claim to us via contact form, email or telephone within 24 hours of the reservation being made with us and at least 48 hours before the standard check-in time at our hotel.
4. You may submit only one claim for each stay. A “stay” means the total number of consecutive nights spent at the same hotel or resort by the same guest or guests. You must complete the stay.
5. Rate comparisons will be made net of taxes, gratuities, service charges, early departure fees, or other fees and incidental charges.
6. Hotel Peter Schäfer reserves the right to deny a claim, if it cannot independently verify the availability of a Lower Rate at the time it processes the claim. The Lower Rate must be bookable on another website. Advertised or inquiry only rates do not qualify.